Vehicle Reservation Terms & Conditions (Buckinghamshire)

Reserve a car Terms and Conditions.

These Reservation Terms and Conditions (“Terms”) will apply to any reservation of a vehicle you make with us over the telephone (the “Contract”). Please read these Terms carefully and make sure that you understand them before making your reservation. Please note that before making a reservation you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to reserve a vehicle. These Terms relate to the reservation of a Vehicle only and no obligation to purchase or sell the Vehicle is created by entering into a Contract based on them. We amend these Terms from time to time as set out in Condition 9.4. Each time you wish to reserve a vehicle, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in May 2020. These Terms, and any Contract between us, are only valid in the English language.

1. Information about us

1.1 We are Your Best Car (Bucks) LTD, companies registered in England and Wales with company number 09232976 and with our registered office 1 THE OLD STABLES ERIDGE PARK, TUNBRIDGE WELLS, KENT, TN3 9JT

1.2 Our website is www.yourbestcar.co.uk 

2. How the Contract is formed between you and us

2.1 When you request a reservation over the telephone you are offering to reserve the specific vehicle described in your request (the “Vehicle”) in exchange for the Deposit, subject to these Terms.

2.2 We may acknowledge your reservation has been received but this does not constitute acceptance of your reservation. We will notify you by telephone and then confirm by email that we accept your reservation once we have received the Deposit in cleared funds.

2.3 These Terms shall become binding on you when:

(a) we confirm we have accepted your reservation; or

(b) you make payment of the Deposit to us; whichever is the earlier, at which point a “Contract” shall come into existence between you and us.

2.4 Any reservation you request is subject to acceptance by us. Once we have received your Deposit in cleared funds, your reservation is deemed to be accepted when we confirm by telephone that we have accepted it. . We may choose not to accept a reservation for any reason and will not be liable to you or anyone else in those circumstances.

2.5 All reservations will be subject to the stock that we hold, and are made on a first-come first-served basis. Whilst we endeavour to keep the Site as up-to-date as possible, we cannot guarantee that all vehicles displayed on the Site or in our showrooms will be available for reservation.

3. Deposit

3.1 In order to make a reservation you are required to pay a deposit (the “Deposit”). We will not make your reservation until we have received the Deposit in cleared funds.

3.2 The Deposit can be only paid by debit card.

3.3 If you decide not to purchase the Vehicle we will refund you the Deposit in the same way that it was paid within 7 days of you informing us of your decision.

3.4 If you decide to purchase the Vehicle, you agree that we will retain the Deposit as a part payment towards the purchase price of the vehicle.

3.5 The Deposit may change from time to time, but changes will not affect any reservation you have already made.

3.6 The Deposit includes VAT (where applicable) at the applicable current rate chargeable in the United Kingdom for the time being.

4. Reservations

4.1 You may only make a reservation if you hold a valid driving licence which permits you to drive in the UK.

4.2 We will reserve the Vehicle for you until a date agreed by us and you for you to inspect the Vehicle (“Inspection Date”), unless you cancel the reservation or inform us that you do not wish to purchase the Vehicle before the Inspection Date, at which point we will stop reserving the Vehicle for you and refund you the Deposit.

4.3 On the Inspection Date you may inspect the Vehicle at the showroom agreed by us and you during the hours and on the days for which the showroom is open for business, provided that you have given us notice of your intention to do so 24 hours in advance by email or telephone.

4.4 If you do not inspect the Vehicle on or before the Inspection Date we will contact you to confirm whether you wish to arrange a new Inspection Date. If you do not respond within 2 days we will cancel the reservation and refund you the Deposit.

4.5 Once we have accepted your reservation in accordance with Condition 2.4 above, the Vehicle will remain displayed on the Site or in a showroom but will not be used in any demonstration or test-drive, other than on the Inspection Date where requested by you in advance, unless the reservation is cancelled or you notify us that you do not wish to purchase the Vehicle.

4.6 The images on our Site are for illustrative purposes only. Although we have made every effort to ensure the images are an accurate representation of the vehicle, we cannot guarantee that your computer's display accurately reflects the appearance of the Vehicle.

4.7 This Contract is not a contract for the sale of the Vehicle or an offer to sell you the Vehicle at a specific price. You are not obliged to purchase the Vehicle and we are not obliged to accept any offer you make to purchase the Vehicle.

5. Cancelling a reservation

5.1 To cancel a reservation, you just need to let us know that you have decided to cancel. You can do this by contacting the Call Centre Agent with whom you made the reservation either via telephone or email. If you are cancelling you will need to provide your reservation number, name and the Vehicle you have reserved to help us to identify you.

5.2 If you cancel the reservation we will refund you the Deposit on the debit card you used to pay within 7 days of you telling us that you wish to cancel.

5.3 We may cancel the reservation for any reason, including but not limited to circumstances where;

(a) we have reason to believe you do not intend to or are unable to, purchase the Vehicle; or

(b) you have reserved or attempted to reserve a number of vehicles which we believe to be unreasonable at the same time or have done so in the past;

(c) we believe the Vehicle does not meet any of the specific requirements which you may have notified us of; or

(d) we believe that the Vehicle will not be suitable for sale.

6. Our liability

6.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

6.2 You agree that your reservation is not for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence; and

(b) fraud or fraudulent misrepresentation.

7. Events outside of our control

7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event which is beyond our reasonable control (an “Event Outside Our Control”).

7.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a) we will notify you as soon as reasonably possible; and

(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects the Inspection Date we will arrange a new Inspection Date with you.

7.3 You may cancel the Contract if it is affected by an Event Outside Our Control which has continued for more than 14 days in which case we will refund you the Deposit.

8. The Vehicle

8.1 The Vehicle may previously have been used as a lease or rental vehicle or have had multiple users. We will provide you with any information about the Vehicle on request so if you have any questions about the previous use of the Vehicle or have specific requirements we advise you to discuss these with us before placing your reservation.

8.2 The images of the Vehicle on our Site are for illustrative purposes only. Although we have made every effort to display the Vehicle accurately, we cannot guarantee that your computer's display accurately reflects the appearance of the Vehicle.

9. Other important terms

9.1 These Terms (and any documents we expressly refer to within them) constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to the subject matter.

9.2 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms (and any documents we expressly refer to within them).

9.3 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

9.4 We may amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated. Every time you reserve a Vehicle, the Terms in force at the time of your order will apply to the Contract between you and us.

9.5 We may transfer our rights and obligations under the Contract to another organisation, but this will not affect your rights under these Terms.

9.6 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing in advance.

9.7 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

9.8 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

9.9 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

9.10 Please note that these Terms are governed by English law. This means the Contract and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Reviews

5.0
  • I must say I had a fantastic experience purchasing a vehicle with you guys! Ashley and Peter were both very helpful throughout the process. They gave me a good price on the PX value of my vehicle and made sure that I was satisfied with my new car before I drove it off the lot. I will definitely reco... Read More

    I must say I had a fantastic experience purchasing a vehicle with you guys! Ashley and Peter were both very helpful throughout the process. They gave me a good price on the PX value of my vehicle and made sure that I was satisfied with my new car before I drove it off the lot. I will definitely recommend this place to all my friends and family!!!

    Simon Peters
  • I would definitely recommend 'Your Best Cars Ltd' to friends and family because the staff (Josh & Shane) are very professional and the service has been faultless. Excellent car purchased at very very good price.

    I would definitely recommend 'Your Best Cars Ltd' to friends and family because the staff (Josh & Shane) are very professional and the service has been faultless. Excellent car purchased at very very good price.

    Chris N
  • Fantastic professional service when buying a used car

    Fantastic professional service when buying a used car

    Mark T
  • Josh and his team at Your best Car (Bucks) were very helpful throughout the whole purchasing process of our new Ford Transit van. The Van we purchased was presented very well, very clean and tidy not a scratch on it !! The cost of the van was very competitive for the low millage it has done. The Del... Read More

    Josh and his team at Your best Car (Bucks) were very helpful throughout the whole purchasing process of our new Ford Transit van. The Van we purchased was presented very well, very clean and tidy not a scratch on it !! The cost of the van was very competitive for the low millage it has done. The Delivery company was very professional in the whole process. Their showroom is full of very high quality vehicles and would definitely use them again.

    Mark D, Ford Transit
  • Amazing service by the Best Car team. I was given a very fair offer for my previous car which I part exchanged and the process was very quick and efficient. More than happy with my purchase. The car was in brilliant condition as described!

    Amazing service by the Best Car team. I was given a very fair offer for my previous car which I part exchanged and the process was very quick and efficient. More than happy with my purchase. The car was in brilliant condition as described!

    Lisa D, Nissan Juke 67
  • I must say that I can’t say anything more than a massive Thank You for supplying me with a beautiful car. Ashley the Manager went above and beyond to help me get all the extras loaded onto my car and nothing was to much trouble. He gave me a little parting gift for my drive home and that was v... Read More

    I must say that I can’t say anything more than a massive Thank You for supplying me with a beautiful car. Ashley the Manager went above and beyond to help me get all the extras loaded onto my car and nothing was to much trouble. He gave me a little parting gift for my drive home and that was very well received. Would I use this dealer again? Without a doubt, they have given me a great service and kept me informed of my cars progress throughout prior to collection. My wife and I will most definitely be using this dealer again in the future and when you get great service with a smile then it’s a no brainer in my book. Anybody looking for a great car with great customer service then you can’t go wrong with Best Car Limited......Top Banana

    Paul C
  • Shane was excellent from the start of the sale to delivering the car to me Thanks again Shane much appreciated Simon

    Shane was excellent from the start of the sale to delivering the car to me Thanks again Shane much appreciated Simon

    Simon E
  • We have just purchased a Mercedes A45 AMG from Your Best Car. I would like to thank the salesperson personally for the customer experience he provided. He was very attentive, his responses where fast and a detailed video of the car was provided upon our initial enquiry. We would not hesitate to retu... Read More

    We have just purchased a Mercedes A45 AMG from Your Best Car. I would like to thank the salesperson personally for the customer experience he provided. He was very attentive, his responses where fast and a detailed video of the car was provided upon our initial enquiry. We would not hesitate to return when we are due to change the vehicle in the future. Thanks again.

    Duncan W, Mercedes A45 AMG
  • Very friendly, helpful and supportive service. Staff organised and efficient upon arrival. Both my partner and I were able to test drive the car on request, and were given plenty of time to condisder the purchase, without any pressure from the dealers. Staff very knowlegable about the vehicles they ... Read More

    Very friendly, helpful and supportive service. Staff organised and efficient upon arrival. Both my partner and I were able to test drive the car on request, and were given plenty of time to condisder the purchase, without any pressure from the dealers. Staff very knowlegable about the vehicles they were selling. All documents completed for tax etc by the dealer at the time of purchase. Would highly recommend.

    Anthony S
  • My experience with your best car has been immense from start to finish. They quickly sorted me a new car with a good deal and could not be more happier. Everyone who i spoke to has been wonderful many thanks to all of you guys, you been brilliant would recommend other to use you guys for a new car!... Read More

    My experience with your best car has been immense from start to finish. They quickly sorted me a new car with a good deal and could not be more happier. Everyone who i spoke to has been wonderful many thanks to all of you guys, you been brilliant would recommend other to use you guys for a new car!

    Tatenda N
Transport For London

Cars need to meet minimum emission standards when travelling in the Ultra Low Emission Zone (ULEZ) or the daily charge must be paid.

Minimum emission standards

Petrol: Euro 4
Diesel: Euro 6

The ULEZ will be enforced based on the declared emissions of the vehicle rather than the age. However:

Information from Transport For London

Check this car on the TFL website before purchasing: https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/vrm-checker-ulez

We are open! Here are some of the steps we are taking to ensure your safety:

  • Viewing by appointment only
  • Sterilised cars
  • Sterilised keys
  • Contactless viewing
  • Contactless delivery
  • Walk Around Videos
  • Virtual Test Drive Videos

Please call us ahead of your visit to book your appointment.

Close